We want you to enjoy your flags and banners from Bob's Flags!
Exchanges or refunds may be made on stock items within 30 days of receipt of product. Return insured with packing slip to our Customer Returns Department at our main store address (10726 Pineville Road, Pineville, NC 28134). Please include instructions as to what action you would like us to take.
Please call regarding special orders. If your selection was customized in any way, it is not returnable. Special orders (self sleeving an international flag for example) are not returnable. Pole parts that are not typical stock for us are not returnable. Some items will incur a 15% restocking fee. Shipping charges are not refundable.
If you are at all unsure of what to order, please do not hesitate to reach out to us for information to make sure you purchase the product you really need for your specific use. We are always glad to ask you lots of questions to make sure you get the right flag!